COVID-19 SAFETY UPDATE

As our community continues to work together to limit the spread of the COVID-19 virus, we’d like to take a moment to provide you with an update on the precautions our hospital is taking to ensure the safety of our patients, clients and employees.

Curbside Service

For the safety of our employees and clients, we will continue operating with curbside service for the foreseeable future. Upon arrival, please pull into a numbered parking space and call 402-423-4120 to check-in. A staff member will assist by bringing your pet in the building or delivering food and medication to your vehicle.  The veterinarian examining your pet will call you to discuss exam findings and any recommended treatment. Please bring a cell phone to your appointment.  All payments will be taken over the phone.

  • 2 people maximum with masks will be allowed in the building for end of life services. This is the ONLY exception to our curbside policy.
  • It is not recommended to check in via text or voicemail as there will be a delay. We are experiencing a higher than usual call volume. Voicemail is only checked as time allows throughout the day.
  • All cats must be in carriers for their appointment. We do not want the risk of losing your cat between your vehicle and our building.  If you do not have a carrier, we have cardboard carriers available for purchase that will be yours to keep for future use.
  • Please note that we have a full schedule each day and cannot see your pet before your appointment time if you arrive early. Our staff will do their best to inform you of any delays.
  • Reminders for patient services go out 6 weeks in advance. We highly suggest scheduling your pet’s annual wellness appointment at your earliest ability to avoid any delays.  We are currently booked out 4-6 weeks for wellness services, including vaccinations.
  • We maintain a wait-list for patients needing appointments. If you no longer need your appointment, please cancel at your earliest convenience so that we may call someone from the wait-list.

Hospital Cleaning Protocol & Staff Illness

Our hospital continues to observe the CDC’s recommendations on disease prevention, handwashing and cleaning protocols, as well as guidance on managing staff members who are displaying flu-like symptoms and/or have tested positive for COVID-19.

Clients Affected by COVID-19

If you or a member of your household have tested positive for COVID-19, are displaying flu-like symptoms and/or have traveled to a high-risk area within the past 14 days, we ask that you please contact us as soon as possible to reschedule your appointment and discuss your pet’s treatment options. Additionally, if your pet is in need of a prescription medication or food refill, please contact us to discuss our current pick-up protocol.

COVID-19 Risks for Pets

According to the AVMA, CDC and WHO, there is no current evidence to suggest that pets can become sick from the COVID-19 virus or be a source of infection to humans or other animals. Research is continually underway and we encourage clients to continue to monitor the situation via the AVMA (www.avma.org) or CDC (www.cdc.gov) websites.

Thank you for your patience and understanding during this time.